SHIPPING & RETURNS
Effective Date: 07Jul23
This Shipping and Return Policy ("Policy") outlines the shipping and return procedures for purchases made on our e-commerce shop at www.mrjawdats.com. Please read this Policy carefully before making a purchase. By placing an order, you acknowledge that you have read, understood, and agree to be bound by this Policy.
1. Shipping:
(a) Shipping Locations: We currently ship orders to addresses within the United Arab Emirates (UAE) only. We do not offer international shipping at this time.
(b) Shipping Methods: We offer two shipping options within the UAE:
i. Standard Shipping: Orders shipped via standard shipping are expected to be delivered within 5 working days from the date of order confirmation.
ii. Fast Shipping: Orders shipped via fast shipping are expected to be delivered within 2 working days from the date of order confirmation.
(c) Shipping Costs: The shipping costs will be calculated and displayed during the checkout process. Shipping costs may vary based on the selected shipping method, order value, and destination.
2. Order Processing:
(a) Order Confirmation: Once your order is placed and payment is successfully processed, you will receive an order confirmation email. Please review the order details and contact us immediately if there are any discrepancies.
(b) Order Processing Time: We strive to process and ship orders as quickly as possible. Orders are typically processed within [number of days] working days from the date of order confirmation. However, please note that order processing time may vary during peak seasons or promotional periods. We appreciate your patience.
(c) Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.
3. Returns and Exchanges:
(a) Return Eligibility: We accept returns and exchanges for eligible products within 2 days from the date of delivery. To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when it was received.
(b) Non-Returnable Items: For hygiene and safety reasons, certain items are non-returnable. This includes disposable products or one-time-use products. Please carefully review the product description and eligibility before making a purchase.
(c) Return Process:
i. Initiate Return: To initiate a return or exchange, please contact our customer support team at mr.jawdats@gmail.com within the specified return period. Provide your order details, the reason for the return, and any relevant supporting information.
ii. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and further instructions on how to proceed.
iii. Return Shipping: You are responsible for shipping the product back to us using a trackable shipping method. Please ensure that the product is securely packaged to avoid damage during transit.
iv. Return Confirmation: Once we receive and inspect the returned product, we will notify you via email regarding the approval or rejection of your return or exchange.
v. Refunds or Exchanges: If your return is approved, we will process a refund to the original payment method or initiate an exchange based on your preference and product availability.
4. Damaged or Defective Products:
(a) Quality Assurance: We take utmost care to ensure that our products are of high quality and free from defects. If you receive a damaged or defective product, please contact our customer support team within [number of days] days of delivery.
(b) Return or Replacement: We will arrange for the return of the damaged or defective product at our expense. Upon receipt, we will inspect the product and offer either a replacement or a refund, based on product availability and your preference.
5. Contact Us:
If you have any questions, comments, or concerns about our Shipping and Return Policy, please contact our customer support team at mr.jawdats@gmail.com. We are here to assist you and provide further clarification as needed.
Please note that this Policy may be subject to change without prior notice. We encourage you to review this Policy periodically for any updates.
By making a purchase on our e-commerce shop, you acknowledge that you have read, understood, and agreed to abide by this Shipping and Return Policy.